Paradigm Project Managers and Business Analysts Merge Flight Operations for Major Airline

Client Profile

  • One of the largest commercial and freight airlines in the world
  • $42.7 billion revenue
  • 61,000+ employees
  • Averages nearly 6,700 flights per day
  • Serves nearly 350 destinations in more than 50 countries


  • Amount of work exceeds what current team is capable of specific to Requirements Gathering and Testing.
  • Ability to keep pace with the Business drivers.
  • Technical background and knowledge to execute on project deadlines.

Business Needs

  • Top 5 IT initiative at the company airline is to have a single Flight Operation System for Flight Attendants following the merger with another airline.

Solution & Results

  • Paradigm assembled a team of PMs, BAs, and Program Management oversite (specific to Flight Operation Systems) to support the integration of the flight attendant group and bring them all under one system.
  • Team organized into 4 PODS with multiple BA’s, SME, and Design Engineers building BPM’s.
  • To date, over 88% projects have been Completed or tagged as “On Track” with 98% success.