Utilities

The power and utility sector faces increasing pressure to lead the way in sustainability, maximizing energy efficiency and resource conservation. Critical to their forward-looking innovation is a strong foundation in business and IT delivery.

Executives must evaluate their IT strategies and ensure operational effectiveness is streamlined to support business goals in sustainability and customer satisfaction. Business transformation and digital transformation will enable the anticipation, planning, automation, and management of the industry’s continuous evolution.

On top of innovation and growth, utilities must understand and respond to consumer behaviors, comply with regulations, and mitigate risks inherent in unanticipated events. IT consulting and digital transformation support a future-proofed operational roadmap to achieve these.

Gartner shows 71% of utility business leaders are in desperate need of more strategic insight and action.

Success Stories

Utilities

Cloud

Experience Design Study for Power/Utility

Business Need

Improve customer experience on digital platforms (website, mobile apps, and digital tools) Improve J.D. Power Customer Satisfaction ranking Establish strong…

Challenge

High website bounce rates within key user journeys 30% of call center calls around starting/stopping and moving services Lack of…

Solution & Results

Projected decrease in website load time ranging from 470ms – 11.7s Enhance performance and usability – mobile communication improvement and…

Utilities

Product & Project Management

PMO Managed Services for Power/Utility

Business Need

Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs PMO experiencing high attrition, low…

Challenge

Attain firm grasp on Project Portfolio with growth projected at 150% Find alternative to PMO staff augmentation by contract labor…

Solution & Results

Partnered with client to provide highly skilled and experienced Program and Project Managers with an onsite executive for oversight Dramatically…

Utilities

Data Management

Regulatory Reporting for Leading Electric & Gas Company

Business Need

Understand and analyze causes of gas leaks in a timely manner Quickly track key items related to material, location, line…

Challenge

Data silos and manual data remediation Compliance and regulatory risks Lack of understanding on gas leak data quality issues Direct…

Solution & Results

Foundational solution to establish gas leak data quality and governance 40% reduction in manual back-office effort for data fixes Improved…

Utilities

Product & Project Management

Transmission & Distribution PMO for Power/Utility

Business Need

Transmission & Distribution PMO’s Portfolio Management & Controls group cost control support Best practices, techniques, and tools for project planning,…

Challenge

Unable to monitor or analyze project budgets (planning, controls, forecasting) accurately Lack of reporting from development to completion Lack of…

Solution & Results

Implemented best practices, tools, and techniques, supporting 150+ funded T&D projects and 400+ work orders Managed $350M+ forecasted cost for…

Testimonials