Utilities
The power and utility sector faces increasing pressure to lead the way in sustainability, maximizing energy efficiency and resource conservation. Critical to their forward-looking innovation is a strong foundation in business and IT delivery.
Executives must evaluate their IT strategies and ensure operational effectiveness is streamlined to support business goals in sustainability and customer satisfaction. Business transformation and digital transformation will enable the anticipation, planning, automation, and management of the industry’s continuous evolution.
On top of innovation and growth, utilities must understand and respond to consumer behaviors, comply with regulations, and mitigate risks inherent in unanticipated events. IT consulting and digital transformation support a future-proofed operational roadmap to achieve these.
Gartner shows 71% of utility business leaders are in desperate need of more strategic insight and action.
Success Stories
Utilities
Product & Project Management
Application Performance Management for Nation’s Largest Public Power Supplier
Business Need
Modernized application performance management (APM) tool with cloud, AI, and machine learning functionalities Focus on monitoring security, application, and business…
Challenge
Endeavoring 2-5 years to identify and deploy a successful APM tool Lack framework or governing principles to establish APM Legacy…
Solution & Results
Led and managed an APM tool evaluation, RFP, and selection Established an internal APM grading system by benchmarking top tools…
Utilities
Cloud
Experience Design Study for Power/Utility
Business Need
Improve customer experience on digital platforms (website, mobile apps, and digital tools) Improve J.D. Power Customer Satisfaction ranking Establish strong…
Challenge
High website bounce rates within key user journeys 30% of call center calls around starting/ stopping and moving services Lack…
Solution & Results
Projected decrease in website load time ranging from 470ms – 11.7s Enhance performance and usability – mobile communication improvement and…
Utilities
Product & Project Management
PMO Managed Services for Power/Utility
Business Need
Attain firm grasp on Project Portfolio with growth projected at 150% Alternative to PMO staff augmentation by contract labor via…
Challenge
Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs PMO experiencing high attrition, low…
Solution & Results
Delivered highly skilled and experienced Program and Project Managers with an onsite executive for oversight Dramatically increased responsiveness and fulfillment…
Utilities
Data Management
Regulatory Reporting for Leading Electric & Gas Company
Business Need
Understand and analyze causes of gas leaks in a timely manner Quickly track key items related to material, location, line…
Challenge
Data silos and manual data remediation Compliance and regulatory risks Lack of understanding on gas leak data quality issues Direct…
Solution & Results
Foundational solution to establish gas leak data quality and governance 40% reduction in manual back-office effort for data fixes Improved…