High Tech

With a deluge of innovation and global competition always on the horizon, a digitally transformed future is inevitable for high tech organizations. As technology companies continue to shift to service-based models for providing products and capabilities, they must fully exploit the power of IT and digital transformation to meet and exceed customer expectations.

The future is high stakes for tech firms: maintain relevance as the market shifts or fall behind competitors. Tech leaders must leverage the power of digital and cloud to transform strategically, create new value for customers, and expand industry boundaries.

Econsultancy reports 90% of high-tech organizations merely keep pace or lag behind customer expectations and only 59% of have made analytics, data management, and customer data platforms a top technological priority.

Success Stories

High Tech

Data Management

Customer Success for Leading Cloud Computing Services Provider

Business Need

Complete visibility into customer accounts, subsidiaries, and contacts Improve efficiencies of customer success management and sales Automate methods to gather…

Challenge

Customer data in global, HQ, and SME accounts lacks data standardization Multiple sources of inconsistent customer data – SFDC, SAP…

Solution & Results

Eliminated 6,000-10,000 hours per year in manual data management efforts across different client groups ~$1.5M – $2.5M annual savings 98%…

High Tech

Data Management

MDM Enterprise Networking Solution Company

Business Need

Needed a single view of a customer that crosses multiple global channels/departments Needed to be able to support a global…

Challenge

Growth by acquisition which created siloed IT and Business departments Global operation with global stakeholders Significant duplication of customer information…

Solution & Results

Established an enterprise cloud-based data management system, optimizing operating costs by 13% Implemented a Master Data Management (MDM) solution, including…

High Tech

Cloud

Google Cloud Migration for Leading Cloud Computing Services Provider

Business Need

Migrate Finance data mart from legacy data store to Google cloud Standardize, increase operational efficiencies, and realize cost benefits Maintain…

Challenge

400 SQL stored procedures Complicated execution team structure, client internal team, and multiple 3rd party vendors Manual integration methods Time…

Solution & Results

Optimized infrastructure investments via automation and acceleration of legacy analytics platform migration to Google cloud Eliminated $350,000 of technical debt…

High Tech

Advanced Analytics

Tax Datamart Finance 360 for World’s Largest Domain Registrar

Business Need

Reduce risk of FCC and global audit fines Meet reporting timelines across municipalities (≦24 hours) A single source for all…

Challenge

28 tax platforms, comprised of 52 legal entities in 53 different countries No mechanism for 360° view of enterprise-wide tax…

Solution & Results

Consolidated a platform for tax data across 52+ legal entities to a single 360° view Enabled access to accurate, real-time…

Testimonials