Product & Project Management

PMO Managed Services for Power/Utility

  • 130+ years in business
  • 6,400 employees
  • Serves 2.7M people in 11 of Arizona’s 15 counties

Business Need

  • Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs
  • PMO experiencing high attrition, low quality, challenging project completion rations, and inefficient training and consistency of delivering standard processes, resulting in poor customer satisfaction


  • Attain firm grasp on Project Portfolio with growth projected at 150%
  • Find alternative to PMO staff augmentation by contract labor via Vendor Management System
  • Train resources in a timely manner while simultaneously supporting projects
  • Improve on-boarding process and increase resource retention
  • Increase PMO leadership productivity

Solution & Results

  • Partnered with client to provide highly skilled and experienced Program and Project Managers with an onsite executive for oversight
  • Dramatically increased responsiveness and fulfillment of resource requests, yielding faster resource starts
  • Increased the velocity of on-schedule, on-budget delivery of projects
  • Improved portfolio accuracy completion rate to 96%
  • Implemented training model, enhancing PMO productivity by 18%
  • Decreased resource on-boarding time by 50%+, leading to faster starts, increased retention, and higher customer satisfaction