Product & Project Management

PMO Managed Services for Power/Utility

  • Operator and co-owner of the largest nuclear plant and generator of carbon-free electricity in the US
  • 130+ years in business

Business Need

  • Attain firm grasp on Project Portfolio with growth projected at 150%
  • Alternative to PMO staff augmentation by contract labor via Vendor Management System
  • Train resources in a timely manner while simultaneously supporting projects
  • Improve onboarding process and increase resource retention
  • Increase PMO leadership productivity
  • Improve customer satisfaction


  • Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs
  • PMO experiencing high attrition, low quality, challenging project completion rations, and inefficient training and consistency of delivering standard processes, resulting in poor customer satisfaction

Solution & Results

  • Delivered highly skilled and experienced Program and Project Managers with an onsite executive for oversight
  • Dramatically increased responsiveness and fulfillment of resource requests, yielding faster resource starts
  • Increased the velocity of on-schedule, on-budget project delivery
    • Improved portfolio accuracy completion rate to 96%
  • Implemented a training model, enhancing PMO productivity by 18%
  • Decreased resource onboarding time by +50%, leading to faster starts, increased retention, and higher customer satisfaction