Manufacturing, Supply Chain & Logistics

Data Engineering

Integration Admin for Global Leader in Home & Security Solutions

  • 130+ years in business
  • $4.8B in sales
  • 13,000+ employees globally and
  • 5.6M connected customers

Business Need

  • Informatica skilled team to manage tool adminstration: configuration, administration, patches, upgrades, and monitoring for the infrastructure
  • Reduce risk by improving system management
  • Reduce cost by resolving and closing repetitive tickets and issues
  • Global Managed Services Provider was not meeting business or client needs

Challenge

  • Tool and system availability key for the movement of data and critical information across the enterprise
  • Lack of internal expertise and experience to administer systems, resulting in large backlog of tickets
  • Limited resource availability
  • Little to no enhancement work due to limited knowledge
  • Repetitive issues requiring resolution
  • Very limited documentation

Solution & Results

  • Provided Informatica administration managed services (MSP)
  • Eliminated ticket backlog
  • Reduced enhancement backlog by 90%
  • Improved business satisfaction by 20% and reduced cost by resolving repetitive tickets
  • Enabled future prediction and improved decision making through KPIs and trend analysis
  • Implemented new reporting demonstrating value and accomplishments, setting a new client company standard for other managed service providers to follow