Manufacturing, Supply Chain & Logistics

Product & Project Management

Program Management for Leader in Home & Security Solutions

  • 130+ years in business
  • $4.8B in sales
  • 13,000+ employees globally
  • 5.6M connected customers

Business Need

  • Synergize client teams across LOBs and consultants to meet organizational goals
  • Critical path management for on-time project delivery
  • Standardize and simplify processes
  • Project governance
  • Repeatable project planning tools and templates, standards and methodologies
  • Increase rigor around testing/QA execution against business success criteria prior to release

Challenge

  • Little to no visibility between LOBs and consultants
  • Disparate teams not working in unison
  • Lack of standardized KPIs and definitions
  • Functional leads responsible for operational and project delivery, resulting in time constraints of teams
  • Confidence, adoption and utilization of the reporting system

Solution & Results

  • Reduced roadblock and issue resolution from 5-10 days to 4-8 hours
  • Eliminated weeks of unplanned delays by driving steering committee collaboration, proactively catching and mitigating cross-functional impact
  • Change management processes drove 100% user adoption (from 15% in first phase)
  • Delivered executive leadership participation and partnership for expectation management and delivery alignment to strategic goals
  • Increased communication across LOBs, teams, better defining needs, breaking down silos, and increasing organizational collaboration