Utilities

The power and utility sector faces increasing pressure to lead the way in sustainability, maximizing energy efficiency and resource conservation. Critical to their forward-looking innovation is a strong foundation in business and IT delivery.

Executives must evaluate their IT strategies and ensure operational effectiveness is streamlined to support business goals in sustainability and customer satisfaction. Business transformation and digital transformation will enable the anticipation, planning, automation, and management of the industry’s continuous evolution.

On top of innovation and growth, utilities must understand and respond to consumer behaviors, comply with regulations, and mitigate risks inherent in unanticipated events. IT consulting and digital transformation support a future-proofed operational roadmap to achieve these.

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Gartner shows 71% of utility business leaders are in desperate need of more strategic insight and action.

Success Stories

Utilities

Product & Project Management

Application Performance Management for Nation’s Largest Public Power Supplier

Business Need

Modernized application performance management (APM) tool with cloud, AI, and machine learning functionalities Focus on monitoring security, application, and business…

Challenge

Endeavoring 2-5 years to identify and deploy a successful APM tool Lack framework or governing principles to establish APM Legacy…

Solution & Results

Led and managed an APM tool evaluation, RFP, and selection Established an internal APM grading system by benchmarking top tools…

Utilities

Cloud

Experience Design Study for Power/Utility

Business Need

Improve customer experience on digital platforms (website, mobile apps, and digital tools) Improve J.D. Power Customer Satisfaction ranking Establish strong…

Challenge

High website bounce rates within key user journeys 30% of call center calls around starting/ stopping and moving services Lack…

Solution & Results

Projected decrease in website load time ranging from 470ms – 11.7s Enhance performance and usability – mobile communication improvement and…

Utilities

Product & Project Management

PMO Managed Services for Power/Utility

Business Need

Attain firm grasp on Project Portfolio with growth projected at 150% Alternative to PMO staff augmentation by contract labor via…

Challenge

Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs PMO experiencing high attrition, low…

Solution & Results

Delivered highly skilled and experienced Program and Project Managers with an onsite executive for oversight Dramatically increased responsiveness and fulfillment…

Utilities

Data Management

Regulatory Reporting for Leading Electric & Gas Company

Business Need

Understand and analyze causes of gas leaks in a timely manner Quickly track key items related to material, location, line…

Challenge

Data silos and manual data remediation Compliance and regulatory risks Lack of understanding on gas leak data quality issues Direct…

Solution & Results

Foundational solution to establish gas leak data quality and governance 40% reduction in manual back-office effort for data fixes Improved…

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Testimonials

[Paradigm] has been a star performer and has helped us deliver critical capabilities for the enterprise. Many enterprise systems depend on MDM for crucial data to run various business processes and [Paradigm’s] contribution has been exemplary in delivering those capabilities, [helping] us run in a lean way saving us operational costs.
– Data Management Factory Owner
Major US Lender
The Paradigm team has remained extremely involved – people that originally presented the Scope are here delivering. They’ve provided transparency in a way no other vendor has before – it’s set a new standard of excellence for us and our other vendors. Paradigm continues to push us and help us grow!
– CIO, Major Insurance Company
Paradigm is the reason we have hit this critical MDM milestone. A new technology starting from a blank sheet of paper requires talented individuals willing to work tirelessly and pull together their shared knowledge. The Paradigm team never failed to rise to the occassion and find solutions. Many, many thanks to all of the Paradigm team members!
– VP, Top 5 US Bank
Paradigm Technology has become my favorite firm to work with because of their responsiveness, emphasis on service, trustworthiness, and their high work ethic.
– CIO, Major Non-Profit
What we found most beneficial about working with Paradigm was their ability to provide a customized solution that was also strategic. They focused on our business needs in addition to, rather than instead of, our technical issues.
– SVP of Marketing, Regional Bank