Travel & Hospitality
Product & Project Management
Schedule & Pay Automation for the World’s Largest Airline
- Leading airline offering 6,700 flights per day to ~350 destinations across 50+ countries
- $17B+ in revenue
Business Need
- Accurately and efficiently manage flight attendant and pilot work and pay schedules
- Increase UI functionality
- Ad-hoc report access
Challenge
- 30+ manual processes
- 15 SAS jobs with no developer to support
- Current UI incompatible with new changes
- Time-consuming process doesn’t allow for ad-hoc reporting
Solution & Results
- International app sequence with pure domestic leg enabled $40M savings
- Enabled 400K application sequences to deliver schedules as-needed to 20K pilots per month
- Increased crew member schedule and pay accuracy and efficiency
- Eliminated pilot assignment duplication
- Reduced monthly manual work
- Agile-certified team delivered new Crew Compensation Application, automating 30+ manual processes and integrating them into a single platform for all Business operations
- Sunset 15 SAS jobs and converted them to JAVA for application inclusion
- Upgraded UI to Angular 8 from 1.5, enabling new change and functionality acceptance
- Enabled business users to run a query for access to ad-hoc reports on demand