Finance
Data Management
Enterprise Technical Debt for Subsidiary of International Banking Group
- Subsidiary of the 9th largest bank in the world, managing $104B+ in assets for 1.7M customers
Business Need
- Program to mitigate obsolescence, inventory issues, and redundant and unsupported applications
- IT governance model and framework to assess, quantify, and mitigate technical debt
- Proactively address lifecycle management issues
Challenge
- Many unresolved data center and branch vulnerabilities
- High rate of hardware and software obsolescence
- Lack of inventory on network devices and switches
- Pending high priority infrastructure upgrades
- Redundant and unsupported applications
- Lack of IT governance model and framework
Solution & Results
- Established a Technology Lifecycle Management Maturity Model and provided a strategy, framework, and operating model for IT implementation
- Built a tech debt risk scoring model
- Configuration Database Management (CMDB) systems improved data accuracy and completeness by 40%
- Increased tech debt funding, ~10% of annual IT budget
- Improved decision accuracy by 23%
- Reduced tech debt risk exposure by 8%