Business System Analyst COE for the World’s Largest Airline

Leading airline offering 6,700 flights per day to ~350 destinations across 50 countries
$17B+ in revenue

Top 5 IT initiative to find continuity across applications used by legacy organizations following merger
Consolidate business requirements for operational optimization
Deliver new functionality and integration to ensure business capability on one platform for all business, operations, and flight data
Determine applications to be used moving forward and what applications were to be retired to gain efficiencies and save money

Deploy team within short period of time to meet business needs and accelerate the program
Multi-vendor team of 35+ BAs
Document and implement processes
Multiple technology and business gaps
Lack of industry best practices
Need Model Office Capabilities between BSA’s and QA

Strategic leadership and ongoing management of BSA COE delivered by 15+BSAs supporting PMs and Scrum Masters
Developed and implemented new BRD (business requirements document) format to capture information and drive efficiencies
- Now used as a standard throughout IT project teams
- Executed 42 BRDs across lifetime of project
+50% reduction in approval times
Developed and implemented a tracking spreadsheet for cross-dependencies
Implemented visual (BPM) diagrams for confirmation of full end-to-end dependencies
Implemented Paradigm Traceability matrix
Strengthened maturity of BSA and QA