Travel & Hospitality

Product & Project Management

Application Rationalization for the World’s Largest Airline

  • ~350 destinations across 50 countries
  • $40B+ in revenue
  • 198M passengers served
  • ~6,700 flights per day
  • 100,000+ employees

Business Need

  • Top 5 IT initiative to find continuity across applications used by legacy organizations following merger
  • Consolidation of business requirements for operational optimization
  • Deliver new functionality and integration to ensure business capability on one platform for all business, operations, and flight data
  • Determine applications to be used moving forward and what applications were to be retired to gain efficiencies and save money


  • Teams from both legacy organizations to access certain applications
  • Access only capable within legacy organization
  • No documented processes or forms in place
  • Differing legacy platforms and technology stack needed in-depth analysis and BRD’s updated
  • Multiple technology and business gaps
  • Extensive and detailed QA testing
  • Require airline experience and technical capability

Solution & Results

  • Quickly assembled a team of 20+ airline experts comprised of PM’s and BA’s (which featured Agile PM’s and Scrum Masters) to manage reconciliation of and access to these applications for the merger
  • Over 63 weeks, the team reconciled 1253 of the 1420 applications (88.2%) enabling 20,000 users to perform their jobs
  • Program Managed all streams of work providing weekly status updates to senior leadership
  • Team was spread throughout other key projects and currently have deep presence on the Flight Operations Integration program