Manufacturing, Supply Chain & Logistics
Data Engineering
Integration Admin for Global Leader in Home & Security Solutions
- #1 global distributor of security products with 130+ years in business
- $5.8B in net revenue
Business Need
- Informatica skilled team to manage tool administration: configuration, administration, patches, upgrades, and monitoring for the infrastructure
- Reduce risk by improving system management
- Reduce cost by resolving and closing repetitive tickets and issues
- Global Managed Services Provider was not meeting business or client needs
Challenge
- Tool and system availability key for the movement of data and critical information across the enterprise
- Lack of internal expertise and experience to administer systems, resulting in large backlog of tickets
- Limited resource availability
- Little to no enhancement work due to limited knowledge
- Repetitive issues requiring resolution
- Very limited documentation
Solution & Results
- Provided Informatica administration managed services (MSP)
- Eliminated ticket backlog
- Reduced enhancement backlog by 90%
- Improved business satisfaction by 20% and reduced cost by resolving repetitive tickets
- Enabled future prediction and improved decision making through KPI’s and trend analysis
- Implemented new reporting demonstrating value and accomplishments, setting a new client company standard for other managed service providers to follow