Application Performance Management for Nation’s Largest Public Power Supplier

Modernized application performance management (APM) tool with cloud, AI, and machine learning functionalities
Focus on monitoring security, application, and business performance
Seamless APM integration across entire IT landscape
Enhanced scalability and cost efficiency
FedRAMP compliance – legal counsel approval for tool compliance and security

Endeavoring 2-5 years to identify and deploy a successful APM tool
Lack framework or governing principles to establish APM
Legacy tool used at bare minimum – poor organizational understanding of how/why to use APM
Not able to monitor performance at the user or application level
Ineffective identification and diagnosis of performance issues

Led and managed an APM tool evaluation, RFP, and selection
Established an internal APM grading system by benchmarking top tools and curating SOW/RFP evaluations
- Strong focus on predictive and prescriptive analytics capabilities (bots and AI for modernized functionality)
Enhanced analytics and reporting by boosting visibility to KPIs, metrics, SLAs, and support, enabling proactive business decisioning
Saved up to $700K in evaluation costs vs. other vendors and improved evaluation efficiency
Accelerated time to decision and deployment by 4-6 weeks
Enabled expedited APM tool alignment with cross-collaborative business and IT needs
Increased security monitoring, application, and business performance