Success StoriesMDM for World’s Largest Voluntary Health Organization
Global leader in the fight against cancer
Business Need
Objectives Driving Transformation
The world’s largest voluntary health organization required accurate, enriched, and consolidated patient data to support its core mission of expanding access to care and support resources. Disparate systems and inconsistent reporting limited the effectiveness of patient outreach programs and reduced confidence in enterprise analytics. Leadership sought to improve data reliability, enable mission-aligned analytics, and create a unified architectural foundation to support informed decision-making across the organization.
- Cleanse, enrich, and consolidate patient data across systems
- Improve reliability and consistency of enterprise reporting
- Enable advanced analytics aligned to patient outreach and care access
- Establish enterprise architecture standards for data management
- Strengthen governance and data stewardship controls
Establish a trusted, enterprise-wide patient data foundation to strengthen outreach effectiveness, reporting reliability, and access to care.
Challenge
Barriers to Progress
Patient data was fragmented across multiple systems, resulting in numerous versions of the same individual and inconsistent reporting outputs. Manual and decentralized data collection methods introduced inaccuracies, while the absence of enterprise-wide architecture and standards limited scalability. Decentralized data stewardship functions lacked formal controls, increasing the risk of inconsistent updates and unreliable analytics. These conditions constrained the organization’s ability to execute timely and targeted outreach initiatives.
- Multiple, conflicting versions of patient data across systems
- Separate platforms for data management and reporting
- Lack of enterprise data architecture standards
- Manual and inconsistent data collection processes
- Decentralized stewardship with limited governance oversight
- Limited traceability and lineage across patient records
Solution & Results
What Paradigm Enabled
Paradigm implemented a cornerstone enterprise MDM architecture to cleanse, standardize, and de-duplicate core patient data. The solution delivered comprehensive lineage, traceability, and historical visibility, enabling reliable reporting and mission-focused analytics. Governance controls were formalized to improve stewardship consistency and data confidence across business teams. By establishing a trusted patient data foundation, the organization enhanced outreach precision and accelerated access to care resources.
- 42% reduction in redundant patient records through de-duplication
- 8% improvement in patient outreach effectiveness
- Enterprise-wide increase in data quality, consistency, and accessibility
- Reliable reporting foundation enabling advanced analytics and insight generation
- 2x reduction in time for patients to access care resources
The organization now operates with a governed, scalable patient data foundation that strengthens outreach impact, improves reporting integrity, and directly supports its mission of expanding access to care and support services.
42%
Reduction in redundant records
2X
Faster patient access to care resources