Success StoriesMDM for Industrial Coating Company
150+ years in the coatings industry serving the globe across 50+ brands
Business Need
Objectives Driving Transformation
An industrial coatings manufacturer required replacement of its legacy Talend-based solution with Informatica MDM across three core domains: customer, material, and supplier. Incomplete and duplicate customer records were impacting ERP alignment and commercial operations. Material onboarding delays limited speed-to-market, while inconsistent supplier data created inefficiencies in procurement and contract management. The organization sought to establish enterprise-grade master data management, reduce manual intervention, and enable faster integration of acquired companies.
- Replace Talend with Informatica MDM across customer, material, and supplier domains
- Eliminate duplicate and mismatched customer records integrated with ERP
- Reduce material onboarding cycle time and improve ERP synchronization
- De-duplicate and standardize vendor IDs, contract terms, and material identifiers
- Improve enterprise-wide data governance and compliance readiness
- Accelerate post-acquisition system and data integration
Modernize master data management across customer, material, and supplier domains to improve data integrity, accelerate integration, and support scalable growth.
Challenge
Barriers to Progress
The existing implementation was highly customized and departmentalized, limiting scalability and enterprise adoption. Workarounds and manual processes outside core MDM users created inconsistent data handling and integration gaps with SAP and Salesforce. The program was time-sensitive to avoid additional subscription costs, while documentation and governance best practices were incomplete. User adoption and change management posed additional risk, particularly across global teams.
- Custom Talend environment requiring complex takeout strategy
- Departmental deployment lacking enterprise integration
- Limited integration with SAP ERP systems and Salesforce
- Manual workflows and data workarounds across business units
- Insufficient documentation, standards, and governance controls
- Compressed timeline to prevent incremental licensing costs
- Need to support faster integration of acquired entities
Solution & Results
What Paradigm Enabled
Paradigm mobilized rapidly, deploying more than a dozen specialists within 72 hours to stabilize and transition the MDM environment. Informatica MDM was implemented and integrated with four SAP enterprise systems, creating synchronized master data flows across critical platforms. Global training initiatives improved adoption, while structured business and technical runbooks institutionalized governance and operational best practices. The team expanded scope to address additional SAP and internal integrations without impacting timeline or risk profile, while executive-level governance alignment strengthened compliance and oversight.
- 12+ consultants deployed within 72 hours to accelerate stabilization
- Integration established across 4 SAP enterprise systems
- 8% increase in productivity through standardized Runbook and Playbook adoption
- 18% reduction in enterprise risk through strengthened governance and compliance alignment
- Improved synchronization between MDM, SAP, and Salesforce ecosystems
- Enhanced readiness for rapid integration of acquired companies
The company now operates with a scalable, enterprise-grade master data platform that supports global growth, strengthens ERP alignment, and enables disciplined expansion through acquisition.
8%
Productivity boost
18%
Risk reduction