Success StoriesDigitizing Largest Malpractice Insurance Company
A Berkshire Hathaway Company with A++ (A.M. Best) and AA+ (Standard & Poor’s) financial strength ratings
Business Need
Objectives Driving Transformation
A leading malpractice insurer needed to replace aging policy, claims, and billing systems while establishing a unified data foundation across the enterprise. The organization sought to modernize its administrative platforms with Duck Creek, provide sales, agents, and distributors with a single view of customers and pipeline through Salesforce, and enable advanced analytics to strengthen underwriting and risk management. The transformation required synchronized party data, improved operational insight, and scalable decision science capabilities to support growth and regulatory demands.
- Implement new policy, claims, and billing administration platforms
- Deliver a single, consistent party and pipeline view
- Synchronize critical party data across enterprise systems
- Improve timeliness and reliability of operational reporting
- Enable advanced analytics and machine learning capabilities
- Systematically retire 30+ years of legacy systems
Modernize core insurance platforms and unify enterprise data to improve underwriting precision, operational visibility, and decision velocity.
Challenge
Barriers to Progress
The program required recovering a multi-year stalled initiative after replacing a global systems integrator, while simultaneously modernizing infrastructure and safeguarding decades of institutional data. The insurer needed to stand up a new technical ecosystem, migrate historical records from more than a dozen legacy systems, and shift to an agile, incremental release model, all while aligning with enterprise architecture standards and maintaining operational continuity.
- Transitioning delivery leadership after more than two years of limited progress
- Installing and configuring new infrastructure including Informatica MDM, RDM, AddressDoctor, and CDI
- Converting 30+ years of historical data from 12+ legacy platforms
- Establishing a modern testing strategy to support iterative releases
- Adopting agile, incremental delivery across complex enterprise systems
- Ensuring alignment with enterprise architecture and shared data services
Solution & Results
What Paradigm Enabled
Paradigm implemented an enterprise data management and integration strategy anchored by Informatica MDM and RDM to establish authoritative party data across systems. A new data lake was deployed to centralize and retain historical records, enabling controlled decommissioning of legacy platforms. Near real-time integration was enabled through MuleSoft, while Tableau was introduced as a modern analytics platform to replace and enhance legacy reporting. The operating model was further advanced with a machine learning platform that empowered data scientists and accelerated underwriting and operational decision-making.
- 18% risk reduction through centralized historical data retention in the new data lake
- 42% increase in decision capability through new Tableau analytics platform
- 3X faster decision-making enabled by machine learning platform adoption
- 23% improvement in ROI by optimizing and leveraging legacy technology investments
- Near real-time enterprise data synchronization across critical systems
The organization now operates on a modernized, governed data foundation that supports scalable growth, advanced analytics, and continuous digital innovation across underwriting, claims, and distribution.
3X
Faster decisioning
23%
Boost in ROI