Success StoriesOperational Data Management (MDM SaaS) for Major Food Processor & Supplier
Largest cocoa processor and ingredient supplier in North America
Business Need
Objectives Driving Transformation
A major food processor and supplier required trustworthy customer, vendor, and material data to support enterprise operations and a large-scale SAP ERP transformation. Legacy systems and inconsistent data structures created migration risk and threatened cost and timeline overruns. Leadership sought to simplify and de-risk data migration, consolidate master data into a governed environment, improve reporting timeliness, and enhance customer service and procurement performance through accurate, accessible data.
- Deliver reliable, consolidated customer, vendor, and material master data
- De-risk SAP ERP transformation through clean, migration-ready data
- Improve reporting timeliness and decision-making accuracy
- Enhance customer service performance and SLA adherence
- Streamline procurement and vendor management processes
- Modernize data management technology via a cloud-based platform
Establish a reliable, cloud-based master data foundation to support SAP transformation, improve operational efficiency, and strengthen customer and vendor performance.
Challenge
Barriers to Progress
Legacy applications housed redundant and inconsistent data with limited quality controls, increasing operational inefficiencies and compliance risk. The SAP transformation required clean, standardized data to avoid significant time and cost overruns, yet existing tools and architecture limited the organization’s ability to consolidate and publish master data effectively. Internal bandwidth constraints further slowed execution of critical data transformation initiatives.
- Inconsistent and redundant master data across legacy systems
- Absence of formal data quality measures and governance controls
- Migration risk tied to SAP ERP transformation
- Technology limitations restricting data consolidation and publishing
- Limited internal resources to execute data transformation at scale
- Operational inefficiencies impacting customer service and procurement
Solution & Results
What Paradigm Enabled
Paradigm implemented a cloud-based Informatica MDM SaaS solution to modernize the organization’s master data management capabilities. The platform established governed, real-time access to consolidated customer, vendor, and material data, enabling seamless integration with SAP and reducing migration risk. Standardized data quality controls and automation improved operational consistency, while the scalable SaaS architecture provided a future-proof, low-maintenance solution aligned to long-term growth objectives.
- $4M overall savings with ROI realized in year one
- 25–30% cost savings in operational data management supporting SAP
- Incremental data efficiencies achieved within 6 months
- De-risked SAP data migration, preventing timeline and cost overruns
- Improved real-time data availability for business decisioning
- Enhanced customer service performance and procurement efficiency
The organization now operates with a governed, cloud-native master data foundation that supports SAP transformation success, strengthens operational performance, and enables scalable, efficient enterprise data management.
$4M
Savings with ROI realized in year one
De-risked
SAP migration