Success StoriesIntegration Admin for Global Leader in Home & Security Solutions
#1 global distributor of security products with 130+ years in business
Business Need
Objectives Driving Transformation
A global leader in home and security solutions required an experienced Informatica administration team to manage configuration, monitoring, upgrades, and ongoing infrastructure support. The existing global managed services provider was not meeting operational expectations, resulting in increased risk and service degradation. The organization sought to improve system reliability, reduce repetitive issue costs, and enhance overall integration performance across the enterprise.
- Provide expert Informatica tool administration and infrastructure oversight
- Improve system availability supporting enterprise data movement
- Reduce operational risk through proactive monitoring and management
- Eliminate repetitive tickets and recurring system issues
- Enhance cost efficiency and service performance
- Establish measurable KPIs for managed service accountability
Stabilize and optimize enterprise data integration infrastructure to reduce operational risk, eliminate backlog, and improve service performance.
Challenge
Barriers to Progress
Enterprise data movement depended on highly available integration tools, yet internal expertise was limited and ticket backlogs continued to grow. Repetitive issues consumed available resources, leaving little capacity for enhancements or optimization. Documentation was minimal, creating operational dependency risks and slowing resolution cycles. Limited staffing and knowledge gaps prevented proactive system improvements and hindered business confidence in the managed services model.
- Critical dependency on tool availability for enterprise data flows
- Large backlog of unresolved tickets
- Limited internal administration expertise
- Minimal documentation and knowledge transfer
- Repetitive issues increasing operational cost
- Limited capacity for enhancement and optimization work
Solution & Results
What Paradigm Enabled
Paradigm delivered dedicated Informatica administration managed services, providing structured oversight of configuration, monitoring, patching, and performance optimization. Ticket backlogs were systematically eliminated, and recurring issues were addressed at the root cause level. KPI-driven reporting and trend analysis improved visibility into performance and enabled predictive planning. Enhanced reporting dashboards demonstrated measurable value and established a new standard for managed services accountability within the organization.
- Complete elimination of ticket backlog
- 93% reduction in enhancement backlog
- 24% improvement in business satisfaction
- Reduced operational cost through resolution of repetitive issues
- Proactive KPI and trend analysis enabling improved decision-making
- Established new reporting standards adopted across other managed service providers
The organization now operates with a stable, optimized integration infrastructure that reduces risk, improves service responsiveness, and supports scalable enterprise data operations.
Eliminated
Ticket backlog
24%
Boost in business satisfaction