Finance

Data Management

Enterprise Technical Debt for Subsidiary of International Banking Group

  • Subsidiary of the 9th largest bank in the world, managing $104B+ in assets for 1.7M customers

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Business Need

  • Program to mitigate obsolescence, inventory issues, and redundant and unsupported applications
  • IT governance model and framework to assess, quantify, and mitigate technical debt
  • Proactively address lifecycle management issues

Challenge

  • Many unresolved data center and branch vulnerabilities
  • High rate of hardware and software obsolescence
  • Lack of inventory on network devices and switches
  • Pending high priority infrastructure upgrades
  • Redundant and unsupported applications
  • Lack of IT governance model and framework

Solution & Results

  • Established a Technology Lifecycle Management Maturity Model and provided a strategy, framework, and operating model for IT implementation
  • Built a tech debt risk scoring model
  • Configuration Database Management (CMDB) systems improved data accuracy and completeness by 40%
  • Increased tech debt funding, ~10% of annual IT budget
  • Improved decision accuracy by 23%
  • Reduced tech debt risk exposure by 8%