PROJECT LEADERSHIP PMO FOR MAJOR FINANCIAL INSTITUTION

  • Top 5 US bank
  • Consumer lending, community banking, loans, wealth and investment management, and more
  • $22B+ net income
  • ~70M customers; ~8,000 branches; and 13,000 ATMs worldwide

BUSINESS
NEED

  • Consumer lending facing significant growth, revealing a lack of processes, governance, and scalability issues
  • ~2,000 projects with a budget nearing %0M – growing out of control

CHALLENGE

  • Lack of investment decisioning processes and governance
  • Lack of IT system inventory and financial transparency
  • No linkage between business strategy, capabilities, and priorities
  • Lack of investment decisioning
  • No business case templates or processes
  • Out-of-date system inventory
  • Lack of life cycle management and IT portfolio strategies
  • No time tracking or PPM tools
  • Need to reduce non-priority efforts and create capacity for priority efforts

SOLUTION
& RESULTS

  • Transformed business and IT relationship, increasing consensus by 50%
  • Transformed PMO into strategic enabler, focusing financial and human capital to the right projects at the right time
  • Reduced IT portfolio and technical debt by 18% in 2 years
  • Streamlined project portfolio to ~220 project pipeline
  • 80% reduction in non-priority efforts
  • Eliminated significant operating risk and increased efficiency by 22%