PMO MANAGED SERVICES FOR POWER/UTILITY

  • 130+ years in business
  • 6,400 employees
  • Serves 2.7M people in 11 of Arizona’s 15 counties

BUSINESS
NEED

  • Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs
  • PMO experiencing high attrition, low quality, challenging project completion rations, and inefficient on-boarding processes resulting in poor customer satisfaction

CHALLENGE

  • Attain firm grasp on Project Portfolio with growth projected at 150%
  • Find alternative to PMO staff augmentation by contract labor via Vendor Management System
  • Improve on-boarding process and increase resource retention
  • Increase PMO leadership productivity

SOLUTION
& RESULTS

  • Partnered with client to provide highly skilled and experienced Program and Project Managers with an onsite executive for oversight
  • Dramatically increased responsiveness and fulfillment of resource requests, yielding faster resource starts
  • Increased the velocity of on-schedule, on-budget delivery of projects
  • Improved portfolio accuracy completion rate to 96%
  • Enhanced PMO productivity by 18%
  • Decreased resource on-boarding time by 50%, leading to faster starts, increased retention, and higher customer satisfaction