NETWORK INTEGRATION FOR POWER/UTILITY

  • 130+ years in business
  • 6,400 employees
  • Serves 2.7M people in 11 of Arizona’s 15 counties

BUSINESS
NEED

  • Massive changes occurring in company leading to a 150%+ increase in project portfolio
  • Network Integration department is integral to this growth and in need of help
  • Need highly qualified resources, with oversight from onsite leadership
  • Better process and work flow needed to ensure project success and efficiency

CHALLENGE

  • Turnover of ~50% due to lack of structure in new-hire on-boarding
  • Discrepancies in communication between PMO, engineering, and networking team around timeframes for executing projects
    • Lack of structure and poor project planning leading to significant inefficiencies
    • Projects costing more than estimated because of lack of communication around true project completion times
  • Without a true project pipeline and no prioritization, workflow became extremely unbalanced and too concentrated in Q4

SOLUTION
& RESULTS

  • Delivered a team of Network Integration experts, each with 10-20 years’ experience
  • Implemented a predictable cost model reducing cost by 18%
  • Achieved 85% annual retention
  • Created, documented, and implemented a new-hire on-boarding process reducing on-boarding from a month to a week
  • Documented and created a CIP (critical infrastructure protection) care plan