• ~350 destinations across 50 countries
  • $40B+ in revenue
  • 198M passengers served
  • ~6,700 flights per day
  • 100,000+ employees

Business Need

Various teams needed to have consistent terminology, reporting structure, standard delivery methodology, and training on selected testing tool use during testing phase (ALM)

Lack of requirements and insufficient engagement from the business

Pressurized timelines for delivery milestones

Customer lacked experience and training with the selected tool and processes to measure defect rates

Customer lacked KPI’s and measurements to determine inefficiencies around test plans being written and tests being executed

Lacked sufficient dashboards for accurate reporting on test cases


Top 5 IT initiative to migrate various applications and best practices for Flight Operations (FOS) group

Developed numerous Business Requirements Documents (BRD’s) to address gaps

BRD’s converted test cases for test execution

Five levels of testing and defect management (QA Unit Test, CAT, UAT, SIT, End-to-End) working in multiple test environments and hangars

Managing testing and defects at every stage into Release Readiness and Production

No up-to-date Master Test Plan or Test Defect Management process in place to allow various teams to have consistency and traceability for testing defects to perform integration work

Needed to quickly identify a dependable testing tool with a process and training that complements a new, improved Master Test Plan

ALM extensively used


Solution & Results

Paradigm implemented a Master Delivery Plan including a Test Plan and Defect Management Process

– Manages the program

– BA’s developed comprehensive and detailed BRD’s

– PM’s work closely with BA’s and Testers ensuring full alignment

– Associates trained 60% of the customer teams on the testing tool, test plan, and methodology as well as process flow

– Team managed project execution from a BA to QA model for all Flight Operations Systems applications and best practices

Provided innovation and leadership through implementation/training of new Test Defect Management Process, creating standards and dashboard reporting to capture test defects

Saved the customer roughly 50% of time to identify where test defects originated and who owned it