• Top 5 US bank
  • Consumer lending, community banking, loans, wealth and investment management, and more
  • $22B+ net income
  • ~70M customers; ~8,000 branches; and 13,000 ATMs worldwide

Business Need

Largest banking merger in history

Create a technology strategic plan to integrate the centralized retail business of one bank into the decentralized consumer business of another


Collective scope of 1,000+ systems and ~$150M annual project spend with $300M+ base costs

Stay off the front of the Wall Street Journal

Current state analysis of all systems, processes, and financials from both banks

Develop surviving system strategy

Outline options and models with pros and cons associated

Define future state architecture (business/tech) and model (surviving systems, processes, etc.)

Provide recommendations


Solution & Results

Defined approach and sold to C-suite including future state architecture, surviving system strategy and framework, processes, and roadmap

Provided options and financial models with pros and cons associated

Staged rationalization and decommission of systems

Started boarding all new loans on standard platforms 2 years earlier than plan

Reduced costs of ~$70M (23%) over 3 years

Significant reduction in technical debt and increase in IT modernization

Rationalized to one set of banking systems

– 40% reduction of total base costs 3 years post