EXCHANGE 2016 & EXCHANGE CLOUD MIGRATION FOR POWER/UTILITY

  • 130+ years in business
  • 6,400 employees
  • Serves 2.7M people in 11 of Arizona’s 15 counties

BUSINESS
NEED

  • Grow online and digital capabilities – “Workforce of the Future”
  • Align senior leadership on cost reduction and the impact of Microsoft First initiatives
  • Support new functionality and integration for business capability on one platform for all businesses
  • Determine roll-out schedule and communication plan for cloud migration (retire of 12 legacy servers)

CHALLENGE

  • End user community base with limited team and budget
  • Aggressive timelines due to EOL applications and equipment
  • No in-house “hands on” experience deploying an on-prem/cloud hybrid solution (SaaS)
  • Multiple versions behind in the upgrade process creating business gaps
  • Multiple and competing projects and limited resources (collaboration tools, socialization)
  • Hands on migration experience required for successful roll-out
  • Organizational change management (OCM)

SOLUTION
& RESULTS

  • Leveraged Program/Project Management team with 20+ years experience
  • Managed collaboration tools program of 5 product streams and OCM communications work stream
    – Weekly status updates and burndown charts to senior leadership
  • Integrated Waterfall and Agile methodologies using certified SCRUM masters, accelerators, and best practices
  • Successfully rolled out Exchange 2016 and Exchange Online/Cloud migration of 13,888 end user mailboxes with <1% fallout