DIGITAL TRANSFORMATION AT LARGEST MALPRACTICE INSURANCE COMPANY

  • 120+ year old, leading US-based medical malpractice carrier
  • 200,000+ US organizations (HCO) and professionals (HCP)
  • A++ A.M. Best financial strength rating
  • A Berkshire Hathaway Company

BUSINESS
NEED

  • Enable new policy, claims, and billing administrative functionality (Duck Creek)
  • Provide sales & marketing, agents, and distributors a single, consistent view of all parties and pipeline (Salesforce)
  • Synchronize critical party data across all systems
  • Enable more timely operational insight
  • Enable new decision science capabilites
  • Systematically retire a myriad of legacy systems

CHALLENGE

  • Replace major global systems integrator after >2 years of effort
  • Install and configure a new technical infrastructure, including Informatica MDM, RDM, AddressDoctor, and PowerCenter
  • Convert 30+ years of history from 12+ legacy systems
  • Enable new testing strategy
  • Employ an agile, iterative, incremental release strategy to deliver value early and often
  • Align solutions with Enterprise Architecture, including data services

SOLUTION
& RESULTS

  • Deployed Informatica MDM and RDM solution for critical party data
  • Implemented a new Data Lake to integrate and retain historical data, reducing risk by 18%
  • Launched new Tableau platform and upgraded and converted legacy reporting, increasing decision capability by 42%
  • Enabled new near real-time integration and synchronization with MuleSoft
  • Machine learning platform instituted and enabled data scientists, enabling 3X faster decision-making
  • Leveraged and optimized legacy technology, improving ROI by 23%