BUSINESS SYSTEM ANALYST COE FOR WORLD’S LARGEST AIRLINE
- ~350 destinations across 50 countries
- $40B+ in revenue
- 198M passengers served
- ~6,700 flights per day
- 100,000+ employees
BUSINESS
NEED
- Top 5 IT initiative to find continuity across applications used by legacy organizations following merger
- Consolidation of business requirements for operational optimization
- Deliver new functionality and integration to ensure business capability on one platform for all business, operations, and flight data
- Determine applications to be used moving forward and what applications were to be retired to gain efficiencies and save money
CHALLENGE
- Deploy team within short period of time to meet business needs and accelerate the program
- Multi-vendor team of 35+ BA’s
- Document and implement processes
- Multiple technology and business gaps
- Lack of industry best practices
- Need Model Office Capabilities between BSA’s and QA
SOLUTION
& RESULTS
- Team of 15+ BSA’s supporting PM’s and SCRUM Masters
- Strategic leadership and ongoing management of BSA COE
- Executed 42 BRD’s (business requirements document) to date
- Developed and implemented new BRD format to capture information and drive efficiencies; now used as a standard throughout IT project teams
- 50%+ reduction in approval times
- Developed and implemented tracking spreadsheet for cross-dependencies
- Implemented visual (BPM) diagrams for confirmation of full end-to-end dependencies
- Implemented Paradigm Traceability Matrix
- Strengthened maturity of BSA and QA