BUSINESS SYSTEM ANALYST COE FOR WORLD’S LARGEST AIRLINE
- ~350 destinations across 50 countries
- $40B+ in revenue
- 198M passengers served
- ~6,700 flights per day
- 100,000+ employees
Business Need
Consolidation of business requirements for operational optimization
Deliver new functionality and integration to ensure business capability on one platform for all business, operations, and flight data
Determine applications to be used moving forward and what applications were to be retired to gain efficiencies and save money
Challenge
Multi-vendor team of 35+ BA’s
Document and implement processes
Multiple technology and business gaps
Lack of industry best practices
Need Model Office Capabilities between BSA’s and QA
Solution & Results
Strategic leadership and ongoing management of BSA COE
Executed 42 BRD’s (business requirements document) to date
Developed and implemented new BRD format to capture information and drive efficiencies
– Now used as a standard throughout IT project teams
50%+ reduction in approval times
Developed and implemented tracking spreadsheet for cross-dependencies
Implemented visual (BPM) diagrams for confirmation of full end-to-end dependencies
Implemented Paradigm Traceability Matrix
Strengthened maturity of BSA and QA