SUCCESS STORIES

Implemented a real-time analytics database engine and business warehouse for a single version of the truth.

Enabled an API integration solution for revenue recognition process, reducing manual efforts by +50%.

Integrated online and 3rd party vendor applications to capture real-time data and customer feedback.

Improved customer data visibility by 80%, saving thousands of manual effort hours and $2M annually.

Implemented MDM, providing a single view of the customer across multiple global channels and departments for a global workforce.

Eliminated redundancy, improved reporting, and consolidated and standardized product data, improving UX.

Delivered contact master across 40+ systems, saving $2M+ in annual cost and potential $7.8M in productivity improvement.

Provided strategic leadership in measuring vendor progress and SLA actions and simplified contract, lowering annual spend.

Enabled 360-view of customer, deepening relationships and increasing wallet share and cross- and up-sell.

Reduced several EDW’s to a singular, next-gen EDW for improved operational insight and decision capabilities.

Enabled semantic search and catalogued data for easy access to fund managers, data scientists, and data anlysts.

Enabled processes to automate and orchestrate data, reducing audit exposure and lowering project costs.

Enabled self-service analytics through an end-to-end modernized data platform, eliminating reporting backlog queue of 2 years.

Created enterprise-wide Party Master, consolidating 66% of records and improving data quality across sources.

Focused financial and human capital to the right projects at the right time, transforming the relationship between business and IT.

Transformed legacy operation into a robotic factory with an integrated client-partner model, enabling streamlined service experience.

Established a TLM maturity model, mitigating obsolescence, inventory issues, redundant and unsupported apps.

Established single view of product information, reducing time-to-market and operational risk, and improving efficiency.

Enabled real-time data and metrics to better predict, plan, and execute business strategies.

Assessed and redesigned data governance metamodel to enable automation, comunication, and integration.

Eliminated ticket backlog, allowing time to focus on enhancements to improve business satisfaction and productivity.

Enhanced customer and vendor records and reduced onboarding time sync with ERP, and risk.

Unlocked efficiencies through single platform for product information, eliminating 50% of the manual efforts.

Enabled platform to support product development from concept to life and identified supporting tools for development.

Enabled decision-making and reduced financial exposure from inaccurate customer data and decreased customer satisfaction.

Enabled real-time information to improve decision making, reducing friction by 55%, saving $5M.

Enabled reporting as a service, standardizing organization-wide metrics, increasing accuracy, and enabling decision making.

Reconciled and integrated applications for a single-platform capability across business, operations, and flight data.

Center of Excellence team documented and implemented processes across recently merged legacy organizations.

Created a pod system for deploying quality and testing teams

Improved test speed, quality, and accuracy with an international app sequence and domestic leg enabling $40M savings.

Managed migration to grow online and digital capabilities and support new functionality and integration for capability on one platform.

Study to improve UX on digital platforms, address critical UX pain points, and establish strong experience design practices.

Developed onboarding and training program for network integration resources and managed team onboarding and training.

Improved onboarding process and increased resource retention, increasing PMO leadership productivity.

Established data quality framework and governance for gas leak data, reducing manual data management effort by 40% for $1M+ savings.

Enabled real-time documentation and content management, increasing collaboration and automatically retaining data.

Optimized the consumer digital experience through 20M+ record consolidation, establishing a golden record.

Improved overall customer experience, leveraging data as an effective tool for targeted marketing saving ~$250K annually.

Enabled analytical abilities on data through improved reporting and accurate, enriched, and consolidated data.