SUCCESS STORIES

Implemented a real-time analytics database engine and business warehouse for a single version of the truth.

Integrated online and 3rd party vendor applications to capture real-time data and customer feedback.

Connected hybrid technical landscape from legacy to cloud-based applications and enabled cloud ERP for finance, HR, and planning.

Eliminated redundancy, improved reporting, and consolidated and standardized product data, improving UX.

Provided strategic leadership in measuring vendor progress and SLA actions and simplified contract, lowering annual spend.

Enabled 360-view of customer, deepening relationships and increasing wallet share and cross- and up-sell.

Reduced several EDW’s to a singular, next-gen EDW for improved operational insight and decision capabilities.

Enabled processes to automate and orchestrate data, reducing audit exposure and lowering project costs.

Staged rationalization and decommission of systems, reduced technical debt, and increased IT modernization.

Focused financial and human capital to the right projects at the right time, transforming the relationship between business and IT.

Transformed legacy operation into a robotic factory with an integrated client-partner model, enabling streamlined service experience.

Established a TLM maturity model, mitigating obsolescence, inventory issues, redundant and unsupported apps.

Established single view of product information, reducing time-to-market and operational risk, and improving efficiency.

Enabled real-time data and metrics to better predict, plan, and execute business strategies.

Assessed and redesigned data governance metamodel to enable automation, comunication, and integration.

Eliminated ticket backlog, allowing time to focus on enhancements to improve business satisfaction and productivity.

Enhanced customer and vendor records and reduced onboarding time sync with ERP, and risk.

Enabled platform to support product development from concept to life and identified supporting tools for development.

Enabled decision-making and reduced financial exposure from inaccurate customer data and decreased customer satisfaction.

Reconciled and integrated applications for a single-platform capability across business, operations, and flight data.

Center of Excellence team documented and implemented processes across recently merged legacy organizations.

Created a pod system for deploying quality and testing teams

Managed migration to grow online and digital capabilities and support new functionality and integration for capability on one platform.

Study to improve UX on digital platforms, address critical UX pain points, and establish strong experience design practices.

Developed onboarding and training program for network integration resources and managed team onboarding and training.

Improved onboarding process and increased resource retention, increasing PMO leadership productivity.

Enabled real-time documentation and content management, increasing collaboration and automatically retaining data.

Enabled analytical abilities on data through improved reporting and accurate, enriched, and consolidated data.

Delivered elastic scalability with high performance for analytics and big data to increase time-to-market.