Client Profile

  • 125+ years in business
  • 6,200+ employees
  • Serves more than 1.2 million retail and residential customers in 11 of Arizona‚Äôs 15 counties
  • Mission: safely and efficiently deliver reliable electric power and related services to customers

Business Needs

  • Massive changes occurring in company leading to an over 150% increase in project portfolio
  • Network Integration department is integral to this growth and in need of help
    • Need highly qualified resources, with oversight from onsite leadership
  • Better process and work flow needed to ensure project success and efficiency

Challenge

  • Lack of structure in new hire onboarding led to high turnover (~50%)
  • Discrepancies in communication between PMO, engineering and Networking team around timeframes for executing projects
    • Lack of structure and poor project planning leading to significant inefficiencies
    • Projects costing more than estimated because of lack of communication around true project completion times
  • Without a true project pipeline and no prioritization, workflow became extremely unbalanced and too concentrated in Q4

Solution & Results

  • Paradigm delivered a team of highly qualified experts in Network Integration, each resource having 10-20 years of experience.
    • Implemented a predictable cost model that reduced cost by 18%
    • Managed to achieve 85% annual retention
    • Paradigm created, documented & implemented a new hire onboarding process reducing onboarding from a month to a week.
  • By developing and measuring metrics, Paradigm built an integration menu to drive efficiencies in communication through the engineering team and PMO
    • Resulted in standardized process and project timeframes to ensure efficient planning and measure productivity levels of team