Client Profile

  • One of the largest commercial and freight airlines in the world
  • $42.7 billion revenue
  • 61,000+ employees
  • Averages nearly 6,700 flights per day
  • Serves nearly 350 destinations in more than 50 countries

Business Needs

  • A top 5 IT initiative at the company was finding continuity across applications used by legacy organizations following a merger with another airline

Challenge

  • Managers needed team members from both legacy organizations to access certain applications
  • Access was only capable within a legacy organization
  • No documented processes or forms were in place

Solution & Results

  • Paradigm quickly assembled a team of 20 experts comprised of PMs and BAs (which featured Agile PMs and Scrum Masters) to manage the reconciliation of and access to these applications across the new merged company
  • Team fielded calls/emails/link requests, qualified requests, built processes and forms for requests
  • Over a period of 63 weeks, Paradigm team reconciled 1253 of 1420 applications (88.2%) enabling over 20,000 users to perform their jobs