Client Profile

  • Top-5 Credit Union by size in the US.
  • Over $8B in assets
  • Nearly 300,000 members nationwide
  • Members come from hundreds of organizations

Business Needs

  • Architect and design a new reporting platform and underlying business data universe.
  • Migrate data and essential reporting function to a new self-service enabled platform, moving from manual reporting to a dashboard.
  • Introduce and develop new reporting functionality and capabilities


  • Business leaders unable to acquire consolidated reports across different LOBs
  • Data platform and architecture were not designed for reporting
  • Several manual processes required and time-consuming effort needed to produce reports
  • Data/reports could not be trusted – no single source for information and too many manual reports being run by different people
  • There was no visibility into historical information for reports

Solution & Results

  • Client engaged Paradigm to implement Reporting-as-a-Service platform using existing Informatica & SAP Business Objects licensing agreement.
  • Paradigm transitioned business-critical reports to 2.0 platform & developed Reporting-as-a-Service to take advantage of upgraded architecture leading to:
    • Estimated 28% reduction on report cycle time & 34% reduction in man-hours to generate reports
    • Increased reliability in delivery & content of generated reports due to the same data source being used for every report
    • Expanded proliferation & accuracy of trusted data across organization
    • Reduced Risk – Risk Management Team able to accurately perform analysis
  • New goal: expose data to Marketing teams to enable potential up-sell & cross-sell opportunities as Reporting-as-a-Service expands to data surrounding Products, Loans, & Mortgages