Client Profile

  • 125+ years in business
  • 6,200+ employees
  • Serves more than 1.2 million retail and residential customers in 11 of Arizona’s 15 counties
  • Mission: safely and efficiently deliver reliable electric power and related services to customers

Business Needs

  • Attain firm grasp on Project Portfolio with growth projected at 150%
  • Find alternative to PMO staff augmentation by contract labor via Vendor Management System
  • Improve onboarding process and increase resource retention
  • Increase PMO Leadership productivity


  • Project Portfolio growth and complexity was growing beyond their ability to meet their internal customer needs
  • PMO experiencing high attrition, low quality, challenging project completion ratios, inefficient onboarding processes resulting in poor customer satisfaction

Solution & Results

  • Client partnered with Paradigm to provide highly skilled and experienced Program and Project Managers with an onsite Executive for oversight
  • Dramatically increased responsiveness and fulfillment of resource requests, yielding faster resource starts
  • Increased velocity of on-schedule on-budget delivery of projects, improved portfolio accuracy completion rate to 96%
  • Enhanced PMO productivity by 18%
  • Decreased resource onboarding time by 50%, leading to faster starts, increased retention, and higher customer satisfaction