PROJECT LEADERSHIP PMO FOR MAJOR FINANCIAL INSTITUTION

  • Top 5 US bank
  • Consumer lending, community banking, loans, wealth and investment management, and more
  • $22B+ net income
  • ~70M customers; ~8,000 branches; and 13,000 ATMs worldwide
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Business Need

Consumer lending facing significant growth, revealing a lack of processes, governance, and scalability issues

~2,000 projects with a budget nearing %0M – growing out of control

Challenge

Lack of investment decisioning processes and governance

Lack of IT system inventory and financial transparency

No linkage between business strategy, capabilities, and priorities

Lack of investment decisioning

No business case templates or processes

Out-of-date system inventory

Lack of life cycle management and IT portfolio strategies

No time tracking or PPM tools

Need to reduce non-priority efforts and create capacity for priority efforts

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Solution & Results

Transformed business and IT relationship

Transformed PMO into strategic enabler, focusing financial and human capital to the right projects at the right time

Reduced IT portfolio and technical debt by 18% in 2 years

Streamlined project portfolio to ~220 project pipeline

– 80% reduction in non-priority efforts

Eliminated significant operating risk and increased efficiency by 22%