PMO MANAGED SERVICES FOR POWER / UTILITY

  • 130+ years in business
  • 6,400 employees
  • Serves 2.7M people in 11 of Arizona’s 15 counties
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Business Need

Project Portfolio growth and complexity was growing beyond the ability to meet internal customer needs

PMO experiencing high attrition, low quality, challenging project completion rations, and inefficient on-boarding processes resulting in poor customer satisfaction

Challenge

Attain firm grasp on Project Portfolio with growth projected at 150%

Find alternative to PMO staff augmentation by contract labor via Vendor Management System

Improve on-boarding process and increase resource retention

Increase PMO leadership productivity

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Solution & Results

Partnered with client to provide highly skilled and experienced Program and Project Managers with an onsite executive for oversight

Dramatically increased responsiveness and fulfillment of resource requests, yielding faster resource starts

Increased the velocity of on-schedule, on-budget delivery of projects

– Improved portfolio accuracy completion rate to 96%

Enhanced PMO productivity by 18%

Decreased resource on-boarding time by 50%, leading to faster starts, increased retention, and higher customer satisfaction