DIGITAL TRANSFORMATION AT LARGEST MALPRACTICE INSURANCE COMPANY

  • 120+ year old, leading US-based medical malpractice carrier
  • 200,000+ US organizations (HCO) and professionals (HCP)
  • A++ A.M. Best financial strength rating
  • A Berkshire Hathaway Company
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Business Need

Enable new policy, claims, and billing administrative functionality (Duck Creek)

Provide sales & marketing, agents, and distributors a single, consistent view of all parties and pipeline (Salesforce)

Synchronize critical party data across all systems

Enable more timely operational insight

Enable new decision science capabilites

Systematically retire a myriad of legacy systems

Challenge

Replace major global systems integrator after >2 years of effort

Install and configure a new technical infrastructure, including Informatica MDM, RDM, AddressDoctor, and PowerCenter

Convert 30+ years of history from 12+ legacy systems

Enable new testing strategy

Employ an agile, iterative, incremental release strategy to deliver value early and often

Align solutions with Enterprise Architecture, including data services

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Solution & Results

Deploy new Informatica MDM and Informatica RDM solution for critical party data

Deploy a new Data Lake to integrate and retain historical data

Deploy new Tableau workbooks

Enable new near real-time integration and synchronization with MuleSoft

Enable new machine learning platform

Maximize use of third-party HCP/HCO data for sales & marketing

Leverage existing components to improve ROI