BUSINESS SYSTEM ANALYST COE FOR WORLD’S LARGEST AIRLINE

  • ~350 destinations across 50 countries
  • $40B+ in revenue
  • 198M passengers served
  • ~6,700 flights per day
  • 100,000+ employees
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Business Need

Top 5 IT initiative to find continuity across applications used by legacy organizations following merger

Consolidation of business requirements for operational optimization

Deliver new functionality and integration to ensure business capability on one platform for all business, operations, and flight data

Determine applications to be used moving forward and what applications were to be retired to gain efficiencies and save money

Challenge

Deploy team within short period of time to meet business needs and accelerate the program

Multi-vendor team of 35+ BA’s

Document and implement processes

Multiple technology and business gaps

Lack of industry best practices

Need Model Office Capabilities between BSA’s and QA

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Solution & Results

Team of 15+ BSA’s supporting PM’s and SCRUM Masters

Strategic leadership and ongoing management of BSA COE

Executed 42 BRD’s (business requirements document) to date

Developed and implemented new BRD format to capture information and drive efficiencies

– Now used as a standard throughout IT project teams

50%+ reduction in approval times

Developed and implemented tracking spreadsheet for cross-dependencies

Implemented visual (BPM) diagrams for confirmation of full end-to-end dependencies

Implemented Paradigm Traceability Matrix

Strengthened maturity of BSA and QA