Professional Services: Major Financial Institution

Client Profile

  • Top 5 international banking and financial services holding company
  • $25B+ in revenue
  • 70M customers worldwide


  • Client currently has ~40+ Source Systems that house over 10M contact records
    • Challenging to match contacts across multiple sources
  • Client has other locally built data systems and would like the option of utilizing solution system in the future
  • Sales staff experiencing potential 20% productivity loss due to fixing, finding, understanding data, not selling

Business Needs

  • Client creating Contact/Gold Master Record across their business units
  • Need solution with:
    • Ease of use for business analysts
    • Overall scalability
    • Cost-effectiveness
    • Ability to easily apply business rules
    • Re-use of current connectors and other technologies
  • Client wanted to be able to map  customer relationships to better segment customers and make additional compelling offers as well as cross-sell and up-sell

Solution & Results

  • Paradigm’s team of highly qualified MDM experts and architects are:
    • Delivering Informatica Contact Master across systems including Dynamics and others
    • Installing and deploying Informatica MDM in Production