MDM: High Tech Company

Client Profile

  • Global technology and networking company
  • $598M+ in revenue

Challenge

  • Growth by acquisition which created siloed IT and Business departments.
  • Global operation with global stakeholders.
  • Significant duplication of customer information across multiple systems.
  • Disparate business processes for customer creation and maintenance across the globe.
  • Poor data quality with no data standards even within the same source system. No requirement documentation before we went in.

Business Needs

  • Needed a single view of a customer that crosses multiple global channels/departments.
  • Needed to be able to support a global workforce.

Solution & Results

  • Established an enterprise cloud-based data management system.
  • Implemented a master data management (MDM) solution, including key customer characteristics and demographics.
  • Enabled new processes for customer creation and maintenance.
  • Established data governance principles and performance measures.